A consumer may submit a written complaint to VSN j.d.o.o. by email at office@vsn.hr or by post to:
VSN j.d.o.o.
Ulica jablanova 31
31000 Osijek
Republic of Croatia
The company will confirm receipt of the written complaint without delay and provide a written response no later than 15 days after receiving it.
Please include the name of the person submitting the complaint, contact details and a clear description of the reasons for the complaint, with any supporting documentation where possible.